Refund policy

At Gold Fouled Anchors LLC, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our refund policy outlined below.

  1. Return Period: Customers may return or exchange their purchase within 30 days of the delivery date.

  2. Eligibility for Returns: To be eligible for a return, the item(s) must be in new, unworn, and unwashed condition with all original tags and packaging intact. If an item is returned in a condition that does not meet these criteria, we reserve the right to refuse a refund or exchange.

  3. Incorrect, Damaged, or Defective Items: If you receive an incorrect, damaged, or defective item, please contact our customer service team within 7 days of delivery. We will work with you to resolve the issue promptly by offering a replacement or a full refund, including any shipping costs incurred.

  4. Return Process: To initiate a return or exchange, please contact our customer service team via email or through our website's contact form. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).

Please note that customers are responsible for the return shipping costs, unless the return is due to an incorrect, damaged, or defective item.

  1. Refunds: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If the return is approved, a refund will be issued to your original method of payment within 5-7 business days. Please note that it may take additional time for the credit to appear on your account, depending on your bank or credit card company.

  2. Exchanges: If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. We will process a refund for the original item once we receive and inspect the return.

  3. Non-Refundable Items: Gift cards, custom orders, and personalized items are not eligible for returns or refunds, unless the item is incorrect, damaged, or defective.

We appreciate your understanding and cooperation with our refund policy. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are here to help ensure your satisfaction with your Gold Fouled Anchors LLC shopping experience.